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Return Policy

Prior to shipping

A full refund is available at any time prior to shipping. It may also be possible to exchange your item prior to shipping. Please use "Contact Us" to send an message. If the item has already been shipped at the time that your request, the case will be treated as an ‘change of mind’ return. Please see terms and conditions for this return type below.

DOA (Dead On Arrival) Items

·       Your item may be eligible for DOA exchange if it is not working. DOA exchange is only available within 48 hours of receipt of the product.

·       In order to make a DOA exchange claim you are required contact us within the 48 hours after item delivered. Failure to contact us within the 48 hour period will result in your item being processed through the regular warranty process.

·       Upon we received your claim, we will sent a Australia Post return mailing label to your email, just print it out, and attached outside of the parcel, then take to local post office lodge it, no need to pay any postage, they will print a proof of posting receipt, just keep it as reference.

·       You need return the watch with original package together with manual, watch tag, warranty booklet and box to us.

·       Note: Make sure there have enough protection(use hard box or bubble wrap etc) for the watch and the box itself, so it will not damage during transit.

·       Upon we received the return watch, we will assess the watch, if found fault, we will sent a new watch to you.

·       If no fault was found or the issue was corrected upon inspection. In this case, you need to pay return postage $10 for the watch sent back to you


30 Days change of mind money back return policy

·     Within 30 days from the date of products received, if the product is fault or defective, we will either replace or exchange or refund the goods.

·     Within 30 days from the date of products received, if the product is return for refund / exchange because change of mind (except pre-order watch band or the package has been cut to open). Restocking fee per item will be apply in order cover the cost of postage fee + Insurance + Credit card processing fee. So total amount of refund/credit will be sale amount minus restocking fee of each order. 

For order amount less than $300, restocking fee $15

For order amount more than $300, restocking fee $15 + Postage Insurance (2.5% of order amount)

·      For the product return for refund or exchange, the product must be returned in its original condition, make sure all the contents(watch, watch tag, box, manual, warranty card, warranty booklet etc) are included and in 100% good condition without any physical damage (scratches, crash, flaws of any kinds etc.).   

NO return will be provided if

o      Anything is missing from the original packing include original box OR

o      If the returned item is damaged during transit back to us OR 

o      The returned watch is found worn, altered, shortening of bracelet, scratched or dirty.

·     Item should be carefully packed, make sure there has enough protection (hard box or bubble wrap) to protect the box during transit, shipped via traceable means.

·     We have to receive your return item first, then will process refund or exchange.

·     The customer is responsible for all the expense associated with the shipping and package for the goods return back to us.

·     We are not responsible for any losses or damage in the mail or transportation while returning the goods to us for refund or exchange.

Replacement Band / Spare Parts / Pre-order Item / Special Order

·     Special order / Spare Parts item are not refundable due to change of mind

·     If replacement band package is cut to open or missing, we will not accept return for refund / exchange due to change of mind or buy a wrong band.

·     If replacement band package have not cut or still in perfect condition, we will accept return for refund/exchange. $10 Restocking fee still apply to cover the postage

·     For return or exchange, please contact us, before return the product.

Email: ozdigitalwatch@gmail.com