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FAQ

FREQUENTLY ASKED QUESTIONS

ORDER

Q: How do I order online?

·        Click on the watch you want.

·        Click "Add to Cart" and checkout, or continue browsing.

·        View your cart by clicking the shopping cart icon in the top right corner.

·        Click "Checkout".

·        Enter your detail and postal address.

·        After confirming your details, click“Place Order”, you will be taken to another screen to complete your purchase.

·        Checkout with Paypal secure payment gateway with your credit card / debt card or PayPal account.

 

Q: What happens after I place my order?

After you place your order and payment received, you will receive an order confirmation email. Your order is then processed immediately, we will dispatched your order within 24 hours or next business day if your payment is received in weekend or public holiday.

 After the item is dispatch to Australia Post. Another email will be sent to you with tracking number. Then you can track the item online http://auspost.com.au/track/

 

Q: Can I cancel or change my order?

To better serve our customers, change of mind cancellations or order exchange are accepted provide the order is not dispatch yet. 

If the order is dispatched to Australia Post, order cancellation after that is not possible, this case will be treated as an ‘change of mind’ return. Please see terms and conditions for this return type at return policy page.

Please carefully review your item before deciding to place your order. If you should have any questions or concerns prior to placing your order, send us an email inquiry any time and we will be happy to assist you.

 

PAYMENT

Q: What are my payment options?

·   PayPal - Online payments can be made with a Credit Card / Debit Card through PayPal.

·  Bank Transfer – After place a order, please contact us if you wish pay by bank deposit / online bank transfer, we will sent you our bank account detail.

· Money Order - After place a order, please contact us if you wish pay by money order, we will sent you detail.

· Cheque - After place a order, please contact us if you wish pay by money order, we will sent you detail.

 

POSTAGE

Q: How long will it take to receive my order?

For free postage, we will sent the watch out by Australia Parcel Post, depend what state the item is sent to, according to Australia Post,usually delivery take 2 - 6 working days, WA and NT or outside metropolitan areas may take more time, all delivery time are subject to Australia Post,including but not limited to, peak holiday, traffic congestion, heavy weather etc

 If you want get it fast, you can use Australia Express Post service for a special price $5 only (retail cost $13.5), if your area is within Australia Express Post network, it should arrive in 1 working days, this is subject to Australia Post. If postal address is outside this network, Australia Post will use the fastest possible transport links, but it need take more business day delivery.

 

Q: Is there an additional shipping charge?

·        Free shipping by Australia Parcel Post or

·        $5 only by Australia Express Post


Q: Do you sent to PO BOX

·        Yes, we do sent to PO BOX address, but if you pay by Paypal, make sure your Paypal postal address is update to PO BOX address before process Paypal payment.

 

ITEM DETAILS

 

Q: Are your watches genuine?

Yes. All our watches are authentic, 100% genuine, brand new in the original box, with manual and manufacturer warranty.


Q: Can you help me find a particular model?

Yes. Email us to inquire about a particular model not found on our site. We will get back to you with the results. Please click “Message” at top right corner icon for inquiries.

 

 

RETURN

Q: What is the return policy?

Returns are accepted upon meeting the conditions and by following the procedures explained in the Returns and Refund Policy.


 

Watch Care

Q: What is the degree of water resistance of the Casio watches?




Q: Casio City Code Table:



Q: What is Wave Ceptor Radio Controlled / Atomic timekeeping / Multi-band 6 function?


It is receives time-calibration signals carring current time date and adjusts the time automatically. 

A highly sensitive reception antenna receives time-calibration signals from a transmitter in Fort Collins, Colorada, throughtout most of North America, Europe, Japan and China. It then automatically adjusts the time for a city you select as home from four cities in different time zones and display the exact current time. The time calibration also takes daylight saving time into account.





Q: What is happen if the watch analog hand does not match with current time show on digital display?
You just need manually reset the analog hand if it is off pooition, please check with manual under the page “Hand Home Position Correction”